SHIPPING
Order Processing
Orders are processed within 1–3 business days and shipped from Canada.
Delivery estimates below are approximate and not guaranteed.
Canada
Canada shipping: $5.95 CAD flat rate / FREE over $75 CAD
| Shipping charge | Order delivered (approx.) | |
|---|---|---|
| ON | $5.95 CAD / FREE over $75 | 2–5 business days |
| MB, QC | $5.95 CAD / FREE over $75 | 2–8 business days |
| BC, AB | $5.95 CAD / FREE over $75 | 4–10 business days |
| Other provinces & territories | $5.95 CAD / FREE over $75 | 4–12 business days |
We provide tracking whenever available. Rural addresses may experience delays.
U.S. Shipping
Tariffs included: When U.S. shipping returns, tariffs are included in pricing—no additional fees at delivery.
U.S. shipping: $15 USD flat rate / FREE over $75 CAD
| Shipping charge | Order delivered (approx.) | |
|---|---|---|
| East Coast | $15 USD / FREE over $75 | 2–8 business days |
| Central / Midwest | $15 USD / FREE over $75 | 6–10 business days |
| West Coast | $15 USD / FREE over $75 | 6–12 business days |
We provide tracking whenever available. Rural addresses, Alaska, US territories may experience delays.
International Shipping
Shipping is calculated at checkout based on destination, size, and weight. Tracking numbers are updated within 1–3 business days and you’ll receive an email confirmation once your package ships.
Please note: any taxes, duties, and customs fees related to your purchase are the responsibility of the customer.
Tracking
Tracking is provided whenever available. Your tracking number is in your shipping confirmation email.
Delivery times are estimates and not guaranteed. Rural addresses, Alaska, U.S. territories, weather disruptions, or customs processing may experience additional delays.
If you have trouble finding your tracking number or have any questions, please email emTeam@empawr.com — we’re always here to help.
Changing or Cancelling an Order
How can I cancel my order once placed?
We may be able to cancel your order within 8 hours of purchase. Please email emTeam@empawr.com as soon as possible.
We strive to process and ship your order quickly. As much as we would love to assist, we cannot guarantee cancellations once an order is in progress. Once the order has shipped, please refer to Returns & Exchanges.
Can I modify my shipping address after my order is placed?
We may be able to modify your shipping address within 8 hours of purchase. Please email emTeam@empawr.com as soon as possible.
We process orders quickly and can’t guarantee changes once your order is in progress. Once the order has shipped, please refer to Returns & Exchanges.
